Hanes, P., Greenlick, M. R., & Perrin, E. B. (1998). Grading health care: The science and art of developing consumer scorecards. Jossey-Bass Publishers.
Chicago-referens (17:e uppl.)Hanes, Pamela, Merwyn R. Greenlick, och Edward B. Perrin. Grading Health Care: The Science and Art of Developing Consumer Scorecards. San Francisco: Jossey-Bass Publishers, 1998.
MLA-referens (8:e uppl.)Hanes, Pamela, et al. Grading Health Care: The Science and Art of Developing Consumer Scorecards. Jossey-Bass Publishers, 1998.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.