Hanes, P., Greenlick, M. R., & Perrin, E. B. (1998). Grading health care: The science and art of developing consumer scorecards. Jossey-Bass Publishers.
Chicago (17e ed.) BronvermeldingHanes, Pamela, Merwyn R. Greenlick, en Edward B. Perrin. Grading Health Care: The Science and Art of Developing Consumer Scorecards. San Francisco: Jossey-Bass Publishers, 1998.
MLA (8e ed.) BronvermeldingHanes, Pamela, et al. Grading Health Care: The Science and Art of Developing Consumer Scorecards. Jossey-Bass Publishers, 1998.
Let op: Deze citaties zijn niet altijd 100% accuraat.