Hanes, P., Greenlick, M. R., & Perrin, E. B. (1998). Grading health care: The science and art of developing consumer scorecards. Jossey-Bass Publishers.
Čikaški stil citiranja (17. izdanje)Hanes, Pamela, Merwyn R. Greenlick, i Edward B. Perrin. Grading Health Care: The Science and Art of Developing Consumer Scorecards. San Francisco: Jossey-Bass Publishers, 1998.
MLA način citiranja (8. izdanje)Hanes, Pamela, et al. Grading Health Care: The Science and Art of Developing Consumer Scorecards. Jossey-Bass Publishers, 1998.
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