Hanes, P., Greenlick, M. R., & Perrin, E. B. (1998). Grading health care: The science and art of developing consumer scorecards. Jossey-Bass Publishers.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रHanes, Pamela, Merwyn R. Greenlick, और Edward B. Perrin. Grading Health Care: The Science and Art of Developing Consumer Scorecards. San Francisco: Jossey-Bass Publishers, 1998.
एमएलए (8वां संस्करण) प्रशस्ति पत्रHanes, Pamela, et al. Grading Health Care: The Science and Art of Developing Consumer Scorecards. Jossey-Bass Publishers, 1998.
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