Hanes, P., Greenlick, M. R., & Perrin, E. B. (1998). Grading health care: The science and art of developing consumer scorecards. Jossey-Bass Publishers.
Lua i Stíl Chicago (17ú heag.)Hanes, Pamela, Merwyn R. Greenlick, agus Edward B. Perrin. Grading Health Care: The Science and Art of Developing Consumer Scorecards. San Francisco: Jossey-Bass Publishers, 1998.
Lua MLA (8ú heag.)Hanes, Pamela, et al. Grading Health Care: The Science and Art of Developing Consumer Scorecards. Jossey-Bass Publishers, 1998.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.