Crucial conversations : tools for talking when stakes are high /

গ্রন্থ-পঞ্জীর বিবরন
অন্যান্য লেখক: Patterson, Kerry, 1946-, Grenny, Joseph, McMillan, Ron, Switzler, Al
বিন্যাস: গ্রন্থ
ভাষা:English
প্রকাশিত: New York : McGraw-Hill, c2012.
সংস্করন:Second edition
বিষয়গুলি:
Classic Catalogue: View this record in Classic Catalogue
সূচিপত্রের সারণি:
  • What's a crucial conversation? : and who cares?
  • Mastering crucial conversations : the power of dialogue
  • Start with heart : how to stay focused on what you really want
  • Learn to look : how to notice when safety is at risk
  • Make it safe : how to make it safe to talk about almost anything
  • Master my stories : how to stay in dialogue when you're angry, scared, or hurt
  • State my path : how to speak persuasively, not abrasively
  • Explore others' paths : how to listen when others blow up or clam up
  • Move to action : how to turn crucial conversations into action and results
  • Yeah, but : advice for tough cases
  • Putting it all together : tools for preparing and learning.