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02190nam a2200409 a 4500 |
| 001 |
32821 |
| 003 |
BD-DhAAL |
| 005 |
20180227153000.0 |
| 008 |
180227t2012 nyu b 001 0 eng |
| 999 |
|
|
|c 39137
|d 39137
|
| 010 |
|
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|a 2011026451
|
| 020 |
|
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|a 9780071775304 (hbk. : alk. paper)
|
| 020 |
|
|
|a 0071775307 (hbk. : alk. paper)
|
| 020 |
|
|
|a 9780071771320 (pbk. : alk. paper)
|
| 020 |
|
|
|a 0071771328 (pbk. : alk. paper)
|
| 020 |
|
|
|a 9780071772204 (eISBN)
|
| 040 |
|
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|a DLC
|c DLC
|d DLC
|d BD-DhAAL
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a BF637.C45
|b C78 2012
|
| 082 |
0 |
0 |
|a 153.6
|2 23
|
| 245 |
0 |
0 |
|a Crucial conversations :
|b tools for talking when stakes are high /
|c Kerry Patterson ... [et al.].
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| 250 |
|
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|a Second edition
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| 260 |
|
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|a New York :
|b McGraw-Hill,
|c c2012.
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| 300 |
|
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|a xviii, 244 pages ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references (page 31) and index.
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| 505 |
0 |
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|a What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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| 526 |
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|a AAL
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| 541 |
|
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|a BRAC Institute of Language (BIL)
|e 32821
|
| 650 |
|
0 |
|a Interpersonal communication.
|9 25040
|
| 650 |
|
0 |
|a Interpersonal relations.
|9 25041
|
| 700 |
1 |
|
|a Patterson, Kerry,
|d 1946-
|9 25042
|
| 700 |
1 |
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|a Grenny, Joseph
|9 25043
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| 700 |
1 |
|
|a McMillan, Ron
|9 25044
|
| 700 |
1 |
|
|a Switzler, Al
|9 25045
|
| 852 |
|
|
|a Ayesha Abed Library
|c General Stacks
|
| 942 |
|
|
|2 ddc
|c BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 153_600000000000000_CRU
|7 0
|9 62761
|a BRACUL
|b BRACUL
|c GEN
|d 2018-02-27
|e BRAC Institute of Language (BIL)
|l 4
|m 97
|o 153.6 CRU
|p 3010032821
|r 2024-09-12
|s 2024-02-03
|t 1
|w 2018-02-27
|y BK
|