Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high (Second edition.). McGraw-Hill.

Patterson, Kerry, Joseph Grenny, Ron McMillan, and Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High. Second edition. New York: McGraw-Hill, 2012.

Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. Second edition. McGraw-Hill, 2012.