Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high (Second edition.). McGraw-Hill.
Citace podle Chicago (17th ed.)Patterson, Kerry, Joseph Grenny, Ron McMillan, a Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High. Second edition. New York: McGraw-Hill, 2012.
Citace podle MLA (8th ed.)Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. Second edition. McGraw-Hill, 2012.
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