Service operations management : improving service delivery /

Service operations management : improving service delivery /

書目詳細資料
主要作者:	Johnston, Robert, 1953-
其他作者:	Clark, Graham, 1949-, Shulver, Michael
格式:	圖書
語言:	English
出版:	Harlow, Essex, England ; New York : Pearson, c2012.
版:	Fourth edition.
主題:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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