Service operations management : improving service delivery /

Service operations management : improving service delivery /

Detalhes bibliográficos
Autor principal:	Johnston, Robert, 1953-
Outros Autores:	Clark, Graham, 1949-, Shulver, Michael
Formato:	Livro
Idioma:	English
Publicado em:	Harlow, Essex, England ; New York : Pearson, c2012.
Edição:	Fourth edition.
Assuntos:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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