Service operations management : improving service delivery /

Service operations management : improving service delivery /

Opis bibliograficzny
1. autor:	Johnston, Robert, 1953-
Kolejni autorzy:	Clark, Graham, 1949-, Shulver, Michael
Format:	Książka
Język:	English
Wydane:	Harlow, Essex, England ; New York : Pearson, c2012.
Wydanie:	Fourth edition.
Hasła przedmiotowe:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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