Service operations management : improving service delivery /

Service operations management : improving service delivery /

Bibliografische gegevens
Hoofdauteur:	Johnston, Robert, 1953-
Andere auteurs:	Clark, Graham, 1949-, Shulver, Michael
Formaat:	Boek
Taal:	English
Gepubliceerd in:	Harlow, Essex, England ; New York : Pearson, c2012.
Editie:	Fourth edition.
Onderwerpen:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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