Service operations management : improving service delivery /

Service operations management : improving service delivery /

Dettagli Bibliografici
Autore principale:	Johnston, Robert, 1953-
Altri autori:	Clark, Graham, 1949-, Shulver, Michael
Natura:	Libro
Lingua:	English
Pubblicazione:	Harlow, Essex, England ; New York : Pearson, c2012.
Edizione:	Fourth edition.
Soggetti:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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