Service operations management : improving service delivery /

Service operations management : improving service delivery /

Bibliographic Details
Main Author:	Johnston, Robert, 1953-
Other Authors:	Clark, Graham, 1949-, Shulver, Michael
Format:	Book
Language:	English
Published:	Harlow, Essex, England ; New York : Pearson, c2012.
Edition:	Fourth edition.
Subjects:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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