Service operations management : improving service delivery /

Service operations management : improving service delivery /

Podrobná bibliografie
Hlavní autor:	Johnston, Robert, 1953-
Další autoři:	Clark, Graham, 1949-, Shulver, Michael
Médium:	Kniha
Jazyk:	English
Vydáno:	Harlow, Essex, England ; New York : Pearson, c2012.
Vydání:	Fourth edition.
Témata:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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