Service operations management : improving service delivery /

Service operations management : improving service delivery /

Dades bibliogràfiques
Autor principal:	Johnston, Robert, 1953-
Altres autors:	Clark, Graham, 1949-, Shulver, Michael
Format:	Llibre
Idioma:	English
Publicat:	Harlow, Essex, England ; New York : Pearson, c2012.
Edició:	Fourth edition.
Matèries:	Service industries > Management. Business & finance.
Classic Catalogue:	View this record in Classic Catalogue

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