|
|
|
|
| LEADER |
01714nam a2200361 i 4500 |
| 001 |
32611 |
| 003 |
BD-DhAAL |
| 005 |
20211129101153.0 |
| 008 |
180116t2012 enka b 001 0 eng |
| 999 |
|
|
|c 39033
|d 39033
|
| 010 |
|
|
|a 2016373440
|z 2012008747
|
| 020 |
|
|
|a 9780273740483 (pbk.)
|
| 040 |
|
|
|a DLC
|b eng
|e rda
|c DLC
|d BD-DhAAL
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a HD9980.5
|b .J647 2012
|
| 082 |
0 |
0 |
|a 658
|2 23
|
| 100 |
1 |
|
|a Johnston, Robert,
|d 1953-
|9 24846
|
| 245 |
1 |
0 |
|a Service operations management :
|b improving service delivery /
|c Robert Johnston, Graham Clark and Michael Shulver.
|
| 250 |
|
|
|a Fourth edition.
|
| 260 |
|
|
|a Harlow, Essex, England ;
|a New York :
|b Pearson,
|c c2012.
|
| 300 |
|
|
|a xxii, 462 pages :
|b color illustrations ;
|c 27 cm
|
| 500 |
|
|
|a Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 526 |
|
|
|a AAL
|
| 541 |
|
|
|a Development Book Agency
|e 32611
|
| 650 |
|
0 |
|a Service industries
|x Management.
|9 24847
|
| 650 |
|
0 |
|a Business & finance.
|9 43261
|
| 700 |
1 |
|
|a Clark, Graham,
|d 1949-
|9 24848
|
| 700 |
1 |
|
|a Shulver, Michael.
|9 24849
|
| 852 |
|
|
|a Ayesha Abed Library
|c General Stacks
|
| 942 |
|
|
|2 ddc
|c BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_JOH
|7 0
|9 62624
|a BRACUL
|b BRACUL
|c GEN
|d 2018-01-14
|e Development Book Agency
|g 7450.00
|l 0
|o 658 JOH
|p 3010032611
|r 2018-01-14
|t 1
|v 7450.00
|w 2018-01-14
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_JOH
|7 0
|9 62625
|a BRACUL
|b BRACUL
|c GEN
|d 2018-01-14
|e Development Book Agency
|g 7450.00
|l 0
|o 658 JOH
|p 3010032612
|r 2018-01-14
|t 2
|v 7450.00
|w 2018-01-14
|y BK
|