Service operations management : improving service delivery /
| Autor principal: | |
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| Outros Autores: | , |
| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Harlow, Essex, England ; New York :
Pearson,
c2012.
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| Edição: | Fourth edition. |
| Assuntos: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Descrição do item: | Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. |
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| Descrição Física: | xxii, 462 pages : color illustrations ; 27 cm |
| Bibliografia: | Includes bibliographical references and index. |
| ISBN: | 9780273740483 (pbk.) |