Service operations management : improving service delivery /
| 第一著者: | |
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| その他の著者: | , |
| フォーマット: | 図書 |
| 言語: | English |
| 出版事項: |
Harlow, Essex, England ; New York :
Pearson,
c2012.
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| 版: | Fourth edition. |
| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 記述事項: | Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. |
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| 物理的記述: | xxii, 462 pages : color illustrations ; 27 cm |
| 書誌: | Includes bibliographical references and index. |
| ISBN: | 9780273740483 (pbk.) |