Service operations management : improving service delivery /
| Auteur principal: | |
|---|---|
| Autres auteurs: | , |
| Format: | Livre |
| Langue: | English |
| Publié: |
Harlow, Essex, England ; New York :
Pearson,
c2012.
|
| Édition: | Fourth edition. |
| Sujets: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Description: | Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. |
|---|---|
| Description matérielle: | xxii, 462 pages : color illustrations ; 27 cm |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780273740483 (pbk.) |