Service operations management : improving service delivery /
| Päätekijä: | |
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| Muut tekijät: | , |
| Aineistotyyppi: | Kirja |
| Kieli: | English |
| Julkaistu: |
Harlow, Essex, England ; New York :
Pearson,
c2012.
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| Painos: | Fourth edition. |
| Aiheet: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Huomautukset: | Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. |
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| Ulkoasu: | xxii, 462 pages : color illustrations ; 27 cm |
| Bibliografia: | Includes bibliographical references and index. |
| ISBN: | 9780273740483 (pbk.) |