Service operations management : improving service delivery /
| Egile nagusia: | |
|---|---|
| Beste egile batzuk: | , |
| Formatua: | Liburua |
| Hizkuntza: | English |
| Argitaratua: |
Harlow, Essex, England ; New York :
Pearson,
c2012.
|
| Edizioa: | Fourth edition. |
| Gaiak: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Alearen deskribapena: | Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. |
|---|---|
| Deskribapen fisikoa: | xxii, 462 pages : color illustrations ; 27 cm |
| Bibliografia: | Includes bibliographical references and index. |
| ISBN: | 9780273740483 (pbk.) |