Service operations management : improving service delivery /
| Hlavní autor: | |
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| Další autoři: | , |
| Médium: | Kniha |
| Jazyk: | English |
| Vydáno: |
Harlow, Essex, England ; New York :
Pearson,
c2012.
|
| Vydání: | Fourth edition. |
| Témata: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Popis jednotky: | Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. |
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| Fyzický popis: | xxii, 462 pages : color illustrations ; 27 cm |
| Bibliografie: | Includes bibliographical references and index. |
| ISBN: | 9780273740483 (pbk.) |