APA-referens (7:e uppl.)

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.

Chicago-referens (17:e uppl.)

Johnston, Robert, Graham Clark, och Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.

MLA-referens (8:e uppl.)

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.