Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.
Цитирование в стиле Чикаго (17-е изд.)Johnston, Robert, Graham Clark, и Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.
Цитирование MLA (8-е изд.)Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.