Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.
Chicagoスタイル(17版)引用形式Johnston, Robert, Graham Clark, , Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.
MLA(8版)引用形式Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.
警告: この引用は必ずしも正確ではありません.