Style de citation APA (7e éd.)

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.

Style de citation Chicago (17e éd.)

Johnston, Robert, Graham Clark, et Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.

Style de citation MLA (8e éd.)

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.