Παραπομπή σε μορφή APA (7η εκδ.)

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Johnston, Robert, Graham Clark, και Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.

Παραπομπή σε μορφή MLA (8th εκδ.)

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.