Dyfyniad APA

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.

Dyfyniad Arddull Chicago

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.

Dyfyniad MLA

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.