Cita APA (7th ed.)

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (Fourth edition.). Pearson.

Cita Chicago (17th ed.)

Johnston, Robert, Graham Clark, i Michael Shulver. Service Operations Management: Improving Service Delivery. Fourth edition. Harlow, Essex, England ; New York: Pearson, 2012.

Cita MLA (8th ed.)

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fourth edition. Pearson, 2012.