Goetsch, D. L., & Davis, S. (2016). Quality management for organizational excellence: Introduction to total quality (Eighth edition.). Pearson.
Citazione stile Chigago Style (17a edizione)Goetsch, David L., e Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. Eighth edition. Boston: Pearson, 2016.
Citatione MLA (8a ed.)Goetsch, David L., e Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. Eighth edition. Pearson, 2016.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.