Goetsch, D. L., & Davis, S. (2016). Quality management for organizational excellence: Introduction to total quality (Eighth edition.). Pearson.
Chicago-viite (17. p.)Goetsch, David L., ja Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. Eighth edition. Boston: Pearson, 2016.
MLA-viite (8. p.)Goetsch, David L., ja Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. Eighth edition. Pearson, 2016.
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