Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H., Besterfield-Sacre, M., Urdhwareshe, H., & Urdhwareshe, R. (2017). Total quality management (Fourth edition.). Pearson.
Citazione stile Chigago Style (17a edizione)Besterfield, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, e Rashmi Urdhwareshe. Total Quality Management. Fourth edition. Chennai: Pearson, 2017.
Citatione MLA (8a ed.)Besterfield, Dale H., et al. Total Quality Management. Fourth edition. Pearson, 2017.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.