Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H., Besterfield-Sacre, M., Urdhwareshe, H., & Urdhwareshe, R. (2017). Total quality management (Fourth edition.). Pearson.
Lua i Stíl Chicago (17ú heag.)Besterfield, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, agus Rashmi Urdhwareshe. Total Quality Management. Fourth edition. Chennai: Pearson, 2017.
Lua MLA (8ú heag.)Besterfield, Dale H., et al. Total Quality Management. Fourth edition. Pearson, 2017.
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