Cita APA (7th ed.)

Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H., Besterfield-Sacre, M., Urdhwareshe, H., & Urdhwareshe, R. (2017). Total quality management (Fourth edition.). Pearson.

Cita Chicago (17th ed.)

Besterfield, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, i Rashmi Urdhwareshe. Total Quality Management. Fourth edition. Chennai: Pearson, 2017.

Cita MLA (8th ed.)

Besterfield, Dale H., et al. Total Quality Management. Fourth edition. Pearson, 2017.