Stone, D., Patton, B., & Heen, S. (1999). Difficult conversations: How to discuss what matters most. Viking.
Style de citation Chicago (17e éd.)Stone, Douglas, Bruce Patton, et Sheila Heen. Difficult Conversations: How to Discuss What Matters Most. New York, N.Y.: Viking, 1999.
Style de citation MLA (8e éd.)Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. Viking, 1999.
Attention : ces citations peuvent ne pas être correctes à 100%.