Cita APA (7a ed.)

Sadgrove, K. (1997). Making TQM work. Kogan Page.

Cita Chicago Style (17a ed.)

Sadgrove, Kit. Making TQM Work. London : New Delhi: Kogan Page, 1997.

Cita MLA (8a ed.)

Sadgrove, Kit. Making TQM Work. Kogan Page, 1997.