Cita APA (7th ed.)

Sadgrove, K. (1997). Making TQM work. Kogan Page.

Cita Chicago (17th ed.)

Sadgrove, Kit. Making TQM Work. London : New Delhi: Kogan Page, 1997.

Cita MLA (8th ed.)

Sadgrove, Kit. Making TQM Work. Kogan Page, 1997.