|
|
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| LEADER |
00849nam a2200253 a 4500 |
| 001 |
4528 |
| 003 |
BD-DhAAL |
| 005 |
20150921120613.0 |
| 008 |
150921s1994 enk 000 0 eng d |
| 010 |
|
|
|a gb 94031755
|
| 020 |
|
|
|a 184413153x
|
| 020 |
|
|
|a 0712659129 (pbk) :
|
| 040 |
|
|
|a UKM
|c UKM
|d EQF
|d BD-DhAAL
|
| 082 |
0 |
4 |
|a 658.812
|2 20
|
| 100 |
1 |
|
|a Johns, Ted.
|9 14941
|
| 245 |
1 |
0 |
|a Perfect customer care :
|b all you need to get it right first time /
|c Ted Johns.
|
| 260 |
|
|
|a London :
|a UK :
|b Arrow,
|b Random House,
|c 1994.
|
| 300 |
|
|
|a 198 p. ;
|c 20 cm.
|
| 490 |
|
|
|a Perfect series.
|
| 541 |
|
|
|e 4528
|
| 650 |
|
0 |
|a Customer services.
|9 1699
|
| 942 |
|
|
|2 ddc
|c BK
|
| 999 |
|
|
|c 35635
|d 35635
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_JOH
|7 0
|9 56036
|a SCL
|b SCL
|c GEN
|d 2015-09-21
|g 535.00
|l 3
|m 24
|o 658.812 JOH
|p 3020004528
|r 2019-08-05
|s 2019-05-22
|t 1
|w 2015-09-21
|y BK
|