Стиль цитування APA (7-ме видання)

Johns, T. (1994). Perfect customer care: All you need to get it right first time. Arrow, Random House.

Чикаго стиль цитування (17-те видання)

Johns, Ted. Perfect Customer Care: All You Need to Get It Right First Time. London : UK: Arrow, Random House, 1994.

Стиль цитування MLA (8-ме видання)

Johns, Ted. Perfect Customer Care: All You Need to Get It Right First Time. Arrow, Random House, 1994.