APA (7. basım) Alıntı

Johns, T. (1994). Perfect customer care: All you need to get it right first time. Arrow, Random House.

Chicago Style (17. basım) Atıf

Johns, Ted. Perfect Customer Care: All You Need to Get It Right First Time. London : UK: Arrow, Random House, 1994.

MLA (8th ed.) Atıf

Johns, Ted. Perfect Customer Care: All You Need to Get It Right First Time. Arrow, Random House, 1994.