Cita APA

Johns, T. (1994). Perfect customer care: All you need to get it right first time. Arrow, Random House.

Citación estilo Chicago

Johns, Ted. Perfect Customer Care: All You Need to Get It Right First Time. London : UK: Arrow, Random House, 1994.

Cita MLA

Johns, Ted. Perfect Customer Care: All You Need to Get It Right First Time. Arrow, Random House, 1994.

Warning: These citations may not always be 100% accurate.