Arogyaswamy, B., & Simmons, R. P. (1993). Value-directed management: Organizations, customers, and quality. Quorum Books, Wheeler Publishing.
Citação do estilo Chicago (17ª ed.)Arogyaswamy, Bernard, e Ron P. Simmons. Value-directed Management: Organizations, Customers, and Quality. Westport, Conn. : New Delhi: Quorum Books, Wheeler Publishing, 1993.
Citação MLA (8ª ed.)Arogyaswamy, Bernard, e Ron P. Simmons. Value-directed Management: Organizations, Customers, and Quality. Quorum Books, Wheeler Publishing, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.