Arogyaswamy, B., & Simmons, R. P. (1993). Value-directed management: Organizations, customers, and quality. Quorum Books, Wheeler Publishing.
Citação norma ChicagoArogyaswamy, Bernard, and Ron P. Simmons. Value-directed Management: Organizations, Customers, and Quality. Westport, Conn. : New Delhi: Quorum Books, Wheeler Publishing, 1993.
Citação norma MLAArogyaswamy, Bernard, and Ron P. Simmons. Value-directed Management: Organizations, Customers, and Quality. Quorum Books, Wheeler Publishing, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.