It's all about service : how to lead your people to care for your customers /

Detalhes bibliográficos
Autor principal:	Pelletier, Ray, 1948-
Formato:	Livro
Idioma:	English
Publicado em:	Hoboken, N.J. : John Wiley & Sons, Inc., c2005.
Assuntos:	Customer relations. Interpersonal relations. Leadership. Teams in the workplace. Employee empowerment.
Acesso em linha:	Table of contents only Contributor biographical information Publisher description
Classic Catalogue:	View this record in Classic Catalogue

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