It's all about service : how to lead your people to care for your customers /

It's all about service : how to lead your people to care for your customers /

Détails bibliographiques
Auteur principal:	Pelletier, Ray, 1948-
Format:	Livre
Langue:	English
Publié:	Hoboken, N.J. : John Wiley & Sons, Inc., c2005.
Sujets:	Customer relations. Interpersonal relations. Leadership. Teams in the workplace. Employee empowerment.
Accès en ligne:	Table of contents only Contributor biographical information Publisher description
Classic Catalogue:	View this record in Classic Catalogue

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