It's all about service : how to lead your people to care for your customers /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons, Inc.,
c2005.
|
| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description |
| Classic Catalogue: | View this record in Classic Catalogue |
| LEADER | 01958nam a22003734a 4500 | ||
|---|---|---|---|
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| 003 | BD-DhAAL | ||
| 005 | 20150809155208.0 | ||
| 008 | 150809s2005 nju 001 0 eng | ||
| 010 | |a 2004027960 | ||
| 020 | |a 0471716758 (cloth) | ||
| 040 | |a DLC |c DLC |d DLC |d BD-DhAAL | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a HF5415.5 |b .P45 2005 |
| 082 | 0 | 0 | |a 658.812 |2 22 |
| 100 | 1 | |a Pelletier, Ray, |d 1948- |9 13582 | |
| 245 | 1 | 0 | |a It's all about service : |b how to lead your people to care for your customers / |c Ray Pelletier. |
| 260 | |a Hoboken, N.J. : |b John Wiley & Sons, Inc., |c c2005. | ||
| 300 | |a xxiv, 232 p. ; |c 24 cm. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. | |
| 541 | |e 29525 | ||
| 650 | 0 | |a Customer relations. |9 13583 | |
| 650 | 0 | |a Interpersonal relations. |9 13584 | |
| 650 | 0 | |a Leadership. |9 13585 | |
| 650 | 0 | |a Teams in the workplace. |9 8445 | |
| 650 | 0 | |a Employee empowerment. |9 5583 | |
| 856 | 4 | 1 | |3 Table of contents only |u http://www.loc.gov/catdir/toc/ecip054/2004027960.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html |
| 942 | |2 ddc |c BK | ||
| 999 | |c 35176 |d 35176 | ||
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