Pelletier, R. (2005). It's all about service: How to lead your people to care for your customers. John Wiley & Sons, Inc..
Цитирование в стиле Чикаго (17-е изд.)Pelletier, Ray. It's All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J.: John Wiley & Sons, Inc., 2005.
Цитирование MLA (8-е изд.)Pelletier, Ray. It's All About Service: How to Lead Your People to Care for Your Customers. John Wiley & Sons, Inc., 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.