Style de citation APA (7e éd.)

Pelletier, R. (2005). It's all about service: How to lead your people to care for your customers. John Wiley & Sons, Inc..

Style de citation Chicago (17e éd.)

Pelletier, Ray. It's All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J.: John Wiley & Sons, Inc., 2005.

Style de citation MLA (8e éd.)

Pelletier, Ray. It's All About Service: How to Lead Your People to Care for Your Customers. John Wiley & Sons, Inc., 2005.